Terms of use

The service

This site lets you request a home visit (Netanya, Raanana and the Sharon) and book a general-medicine video teleconsultation with Dr Nathalie Gozlan, available anywhere in Israel.

A teleconsultation is a private consultation; it replaces neither emergency services nor the follow-up provided by your health fund (kupat holim).

Fees and payment

Teleconsultation: 250 ₪, paid online when booking — by bank card (a hold is placed at booking, charged after the consultation) or by Bit (charged immediately). Home visit: 350 ₪, paid at the visit.

An invoice (receipt) is issued automatically for every teleconsultation.

Online payment is processed by a secure payment provider; no banking data is stored on this site.

Cancellation and no-show

You can cancel your teleconsultation from your patient area. In the event of cancellation, the card hold is released without any charge and any payment already made is refunded in full.

If the consultation cannot take place (technical problem, doctor unavailable), it is rescheduled at no cost or refunded in full.

Your commitments

Provide accurate information (identity, medical file) — identity verification is a regulatory requirement of telemedicine in Israel.

For a child under 16: the booking is made by a parent or legal guardian, present during the consultation.

Consult from a quiet, private place, with a sufficient internet connection, camera and microphone.

Limits of the service

In a life-threatening emergency, call 101 (Magen David Adom). Teleconsultation is not suitable for emergencies, nor for situations requiring a physical examination: the doctor will then refer you to the appropriate facility.

Dr Gozlan may end a teleconsultation if it proves unsuitable; in that case the payment is refunded.